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Download the Paper (95 K, PDF file) - March 2, 2007 Tell a colleague about it. Printing Tips: Select 'print as image' in the Acrobat print dialog if you have trouble printing.

ABSTRACT:
Over the last several years we have seen a dramatic increase in the number of software applications offered over the internet. The ability to release user interface changes on a potentially daily basis has forced user experience professionals to rethink their traditional linear methodologies. With a new set of internet-based usability techniques as well as the remarkable ability to receive real-time, continuous feedback from end users, designers today have the potential to create the most usable and competitive software user interfaces to date.

SUGGESTED CITATION:
Katrina Rhoads Lindholm, "The User Experience of Software-as-a-Service Applications" (March 2, 2007). School of Information. Paper 2007-005.
http://repositories.cdlib.org/ischool/2007-005